Smiddle at Svoe.IT 2025
Smiddle at Svoe.IT 2025: Voice Automation That Sparks Interest On May 9, Smiddle participated in Svoe.IT 2025, a major conference…
Intelligent assistant that communicates
like a human.
Works by your rules, adapts to business processes, and easily integrates with CRM.
No templates — just comfortable communication, like with a friend.
Smiddle Voice Bot is an intelligent voice assistant that communicates
with customers in real-time. It recognizes speech, understands intent,
formulates responses, and performs tasks according to predefined scenarios
The system combines algorithm-based logic with the ability to connect additional AI models — ensuring flexibility in complex dialogues and precision in standard scenarios.
The bot easily integrates with CRM, knowledge bases, and external services, while connecting to your telephony system. This enables rapid call processing in any system you’re already using.
How Voice Bot is Built
Benefits for
Your Business
Smiddle Voice Bot handles routine tasks, accelerates request processing, and helps scale your service without unnecessary costs. Less manual work — more results.
Routine Automation
The bot handles typical requests while employees focus on complex tasks that truly require human attention.
Zero Missed Calls
The bot captures inquiries, creates cases, transfers them to CRM, and provides operators with everything needed for efficient work. This saves up to 40% of your team’s time.
Precision
The voice bot operates according to scenarios, understands customer language, and transfers dialogue to an operator when needed. You get stable service without errors or overload.
Natural,
Human-like Conversation
The combination of clear scenarios with generative AI provides flexibility — customers hear not a template, but a natural, adapted response that increases loyalty and trust.
Always
Available
The bot answers typical questions, takes readings, books services, and sends necessary information 24/7, so peak hour loads or night calls are no longer a problem
Resolves Issues
on First Call
ERP/CRM integration allows immediate data retrieval, information gathering, and avoids multiple transfers.
Security and
Control
Operates in the customer’s isolated infrastructure to meet security, confidentiality, and process control requirements
Quick Telephony Integration
SIP trunk integration enables call processing without changes to your phone system. The bot simply works where your team does.
Flexible Process Integration
Create custom scenarios, add API requests, adapt the bot to your business. You fully control dialogue structure without external contractors and unnecessary costs.
Corporate Voice
Adjust tone, speed, intonation — create a voice that matches your company’s style, or choose from available options. The bot generates responses in real-time or works with pre-recorded phrases.
Understands Dialects and Mixed Languages
The bot recognizes over 100 languages, mixed languages, and regional dialects. Your customers will be heard regardless of which language they speak.
Consistent Service Level
Service doesn’t depend on human factors. This minimizes conflict risks and ensures predictably high service levels, regardless of load or time of day.
Voice Bot Use Cases
by Industry
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Don’t Believe
Bot Can Sound Human?
Hear for yourself — listen to live conversation examples.
Natural sound, quick responses, and confident interaction in real scenarios.
Processing
the request and
providing information
Diagnostics
and data collection
Processing
and logging the support request
Project Journey
Voice bot integration is a transparent and structured
process where we guide you through every step.
Stage 1
Business Analysis
Through communication, we thoroughly study your request, business specifics, and goals. We collect scenarios and typical inquiries, analyze intent needs, audit knowledge bases, and study necessary integrations with your CRM/systems.
Stage 2
Scenario and Dialogue
Logic Development
Based on collected data, our team designs dialogue flows, thinking through conversation logic, handling typical and complex requests, and escalation options to operators.
Stage 3
Deployment
and Testing
We implement the voice bot in your infrastructure, conduct internal testing, adapt scenarios based on results, and launch in the production environment.
Stage 4
Team Training
After launch, we train key employees on bot management, scenario creation and editing, dialogue analysis, and efficiency improvement.
Stage 5
Support
Even after implementation completion, we stay with you, consulting on bot operations, promptly helping with updates and changes, and supporting your voice service development.
Let’s Talk? We’ll Find
the Best Solution Together
From small business to large corporation —
Smiddle Voice Bot delivers results.
Leave a request, and we’ll prepare
an individual price proposal.
About Team, Goals, and Values
We are a team united by passion for innovation and the desire to make complex things simple.
Our task is to automate routine processes so you can focus on what matters most — developing your business and creating strong customer relationships.
Our mission is to be your reliable communication partner
with customers, helping build trust and loyalty
through fast and quality solutions.
Daily, we improve our product using cutting-edge artificial intelligence technologies and language innovations. We don’t just follow trends — we create them, test new ideas, and implement best global automation practices.
For us, it’s important not just to implement a voice assistant, but to become part of the team, understand challenges, and help grow. We adapt to changes together, support development, and open new horizons of AI possibilities — without unnecessary complexity and with maximum comfort.
FAQ
Using speech recognition modules, Voice Bot recognizes and speaks over 100 languages. It’s particularly fluent in Ukrainian, including dialects and mixed languages, to make communication as natural as possible for your market.
Everything starts with your active participation: you provide information about your case, and we develop and test an individual bot scenario. Launch time depends on task complexity and information exchange speed, but we always strive to work as quickly and efficiently as possible.
Voice Bot integrates with your telephony through SIP trunk, so it can work with any modern communication system without failures.
Yes! You’ll have access to a convenient visual editor where you can change responses, dialogue logic, configure integrations, adjust speech speed and pauses so the bot works perfectly for your needs.
Each project is unique, so we offer personalized terms. Leave a request for consultation, and we’ll select the optimal solution for you.
Our bot speaks naturally using modern speech synthesis. You can also add live voice recordings and sound effects for maximum realism. Dialogues support “interruption” to make conversation smooth and natural.
The bot won’t replace human warmth, but it will free your operators from routine tasks. This allows people to focus more on individual approach and complex issues, raising overall service levels.
Currently, the best results come from a hybrid approach: the bot handles routine requests while humans handle complex and special situations. This makes contact centers work more efficiently.
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Discover how Smiddle
Voice Bot can assist your business
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